Before you contact us, please do the following:
- Look at the Help files, FAQ
and Demos: it may already contain an answer to your
question. A lot of people ask us something like "how
do I:", though the complete information is there.
- Visit our Internet site at http://www.link-rank.com.
It's a good chance that you'll find the newer version
of our product there.
If the problem persists, please, inform us about the
- VclSkin version.
- Where did you download Vclskin(our website or other).
- Compiler information: Delphi or C++ Builder, Version,
Edition, Service Pack.
- Environmental information: your OS and Service
- Description of your problem (as much information
as possible to retrieve the problem).
- Attach a test project where the problem could be
reproduced (it helps us to solve your issue as soon
We provide technical support to both licensed and non-licensed
customers, so even if you're just evaluating our product,
we'll certainly try to answer your question. You will
receive a reply to your question within the following
- Priority Support customers: max. 24 hours (normally
much faster, even on weekends and holidays).
- Customers: max. 48 hours (normally faster; we may
not be available on weekends and holidays).
- Everyone else: we cannot make any commitments,
but we'll definitely answer every e-mail.
You can submit support requests by e-mail:
[email protected] or